Troubleshooting

Quick fixes for common failures—short cards with related doc links.

Cannot sign in or register

Wrong email/code, or an expired session.

Refresh and retry; if it persists, reopen login from the app home.

Network interruption, oversized files, or unsupported formats.

Check type/size and retry; split into smaller batches if needed.

Queue congestion, or a batch that is too large.

Refresh progress; if nothing moves, resubmit with a smaller batch.

The job is still running, or the download link expired.

Wait until completion, then reopen the results view if needed.